Vancouver, BC
Senior program manager for cloud and enterprise software delivery.
I have spent more than ten years delivering enterprise software, first as a developer, then as a product manager, and now leading complex programs. I get cross-team work moving: clear owners, honest dependencies, and releases that ship on time.
Selected work
A few results from recent delivery and product roles.
Designed and ran the monthly go-to-operations process across engineering, program management, support, customer experience and customer success. Surfaced and cleared hundreds of cross-team blockers, including missing documentation.
Set clear owners and points of contact to remove cross-team friction. Customers began testing and planning more than 50 upgrades, and the same model carried into the next release.
Program managed the development of an AI-driven migration tool that makes it possible to migrate 400 legacy extensions quickly, so customers with those extensions can onboard to the cloud version and plan their upgrades.
Led a distributed team on critical enterprise integration programs, coordinating discovery, design, development, milestones and dependencies across time zones.
Replaced manual and one-off custom work with automated workflows, and launched a streamlined cost estimation product that cut client data entry time.
Led the revamp of an entire product interface through extensive user testing and close work with designers. It scored 85 on the Technology Acceptance Model.
Career
Bytesize Technologies
A technology and program management firm for organizations that depend on critical platforms. I lead program and project management.
IFS Copperleaf
Led release management, delivery governance and cloud migration programs across engineering, product, support and customer teams.
IFS Copperleaf
Owned a product redesign, a cost estimation solution and MVP delivery models that put early versions in customers' hands.
IFS Copperleaf
Built and maintained core enterprise integration software across UI and back end, and led troubleshooting through launch phases.
Saab Technologies
Coded, debugged and tested features for maritime and logistics software.
About
I like clear plans, plain language and teams that know who owns what.
I am based in Vancouver. I run programs, and with Taran Shergill I am building Bytesize Technologies, a firm for organizations that depend on critical platforms.
Away from the screen I ride a motorcycle, travel whenever I can, and share my home with three dogs: Royce, Zoey and Tess. Ask me about any of it.
Credentials
My resume is available on request. Use the contact details below.
Contact
If you have a program that needs a steady hand, a role that fits this background, or a technology project for Bytesize, send me a note.